This position has been filled

Applications Business Analyst

Job Ref: 53788

  • Salary: £37,113+Negotiable Dependent on exp + overtime + benefits
  • Location: Nissan Sunderland
  • Postion: Full Time
  • Hours: FT
  • Date Listed:
  • Closing: 31st July 2017
Summary

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation.
Nissan Europe’s goal is to become the most desirable Asian car brand in the region. Systems and Technology has been identified as a core organizational capability and strategic enabler to achieve this goal.

Main Tasks & Responsibilities
  • Change Management: deliver application changes to provide high quality solutions
  • Service Improvements: identify and implement opportunities for improvements to Service Delivery activities
  • Operational Management: co-ordinate the resolution of critical incidents with robust problem follow up and permanent solutions
  • Team Development: ensure operational quality of Service Delivery through effective personnel and resource development
  • Relationship Building: develop constructive relationships to ensure Service Delivery is recognised as a trusted partner within Nissan Europe
Minimum Education & Background
  • 5 years’ experience working in technology teams
  • Excellent communication skills, fluent in English
  • A proven ability to acquire business domain knowledge
  • Strong customer service ethic
  • Ability to engage with customers, suppliers and internal teams
  • Able to work under pressure without compromising on quality
  • A forward thinking outlook, able to spot opportunities
  • Educated to Degree Level (Desirable)
  • ITIL appreciation (Desirable)
  • Experience of using Service Now or equivalent ITSM tool (Desirable)