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Total Customer Satisfaction Graduate (Cranfield, Bedfordshire)

Job Ref: 56847BR

  • Salary: From £31,314
  • Location: Nissan Cranfield
  • Position: Placement
  • Hours: Full Time
  • Date Listed:
  • Closing: 31st May 2018

To join the active function of ‘Total Customer Satisfaction’ within Europe, supporting many aspects of quality management, strategy & target setting, contributing to field quality investigation & assurance, implementing concern & root cause analysis and completing quality evaluation & validation based on real customer and market feedback. The role includes exposure to the full life cycle of the vehicle from initial concept stage right through to market & follows daily contact with the engineering center, European manufacturing plants as well as with European markets.

Key Skills Required for a TCS Graduate
  • Able to partake in a 12 month placement as part of their course
  • You must have permission to live and work in the UK without restriction at the time of hire
  • Strong analytical skills and a data-driven thinker
  • Excellent communication and team working skills
  • Creative and forward thinking
  • Ability to adapt to a fast-paced organisation
  • Geographically mobile
Main Responsibilities
  • Quality & Strategy Management: Developing & implementing quality strategy, target setting, benchmarking, capturing & interpreting customer voice and acting as 'hub' to technical departments to implement quality improvement.
  • Product Quality Management Office: Quality target validation through development & evaluation of final vehicle quality to judge authorisation for launch; recurrence prevention action for future projects.
  • Model Engineering: Clarify & define priority concerns for responsible models, concern investigation and analysis; countermeasure effectiveness, cross functional working with Design, Plants, RBU/NSC.
  • Field Quality Assurance: Investigation of technical issues reported from market or internal Design & Manufacturing, effective management of issues, deployment of Recall or Service campaigns.