Quality and Total Customer Satisfaction Graduate Scheme

Our Quality and TCS role offers the opportunity to take part in a product development graduate scheme, you will be utilising data from our customers to improve our products and experience, from initial concept stage right through to the market.

£30,000 Nissan Cranfield 2 years Apply Now

We are seeking for a bold and creative Graduate Engineer to join our dynamic Quality & ‘Total Customer Satisfaction’ team to deliver the Voice of the Customer within Nissan Europe. In the Quality and TCS role, you will be utilising data from our Customers to improve our products and experience, from initial concept stage right through to the market.  You could be supporting many aspects of managing Quality, working with people from across the business to determine the root cause of concerns, interpreting the Voice of the Customer to influence targets and strategy, or ensuring that our newest vehicles meet the expectations of our Customers.

The role includes exposure to the full life cycle of the vehicle from initial concept stage right through to market & follows daily contact with the engineering centre, European manufacturing plants as well as with European markets.

Competitive salary starting at £30k

Company pension programme

Company share scheme

On-site gym

Paid overtime and time in lieu

Private healthcare

26 days annual leave plus bank holidays

Travel opportunities (dependent on role)

Free on-site parking

Subsidised canteen

Working hours: Mon-Thurs 8am-5pm, Fri 8am-1:20pm

Applicants for our Quality & TCS product development graduate scheme should have the following:

  • Must have or are expected to gain at least a 2:1 in an (Technical/Data Analysis degree preferred but not required)
  • Creative thinking/problem solving mind-set
  • Numerate with strong analytical skills
  • Excellent written and verbal communication skills and interpersonal skills
  • Great team player
  • Flexible approach to work with the ability to self-motivate
  • Excellent understanding of Microsoft Office software (esp. Excel & PowerPoint)
  • Ability to present data in a clear and structured manner

You will be joining a vibrant team, working together to improve the product and our customers’ experiences of Nissan. You could be working in any one of the varied functions within Quality and TCS, including:

  • Model Engineering – conducting technical investigations to understand concerns in the market, providing and validating countermeasures
  • Product Quality Management Office – validating the quality of new vehicles throughout their early development, to ensure launch at Nissan Quality levels
  • Field Quality Assurance – investigating and managing serious concerns, recall and service campaigns
  • Quality and Process Management – analysing information from the Customer to implement a quality strategy, set targets and drive improvement
  • Supplier Warranty – facilitating supplier analysis and improvement of warranty parts and recovering warranty costs
  • Customer Experience of Quality – analysing customer data relating to their experience of Nissan and providing and driving improvement strategies

Please click “apply now” to complete a short application form.

Please note the assessment process will be delivered in line with the government guidelines at the time.