2-YEAR QUALITY & TOTAL CUSTOMER SATISFACTION GRADUATE SCHEME

In the Quality and Total Customer Satisfaction role, you will be utilising data from our Customers to improve our products and experience, from initial concept stage right through to the market.

£31,314 Nissan Cranfield 24 MONTHS Apply Now

You could be supporting many aspects of managing Quality, from conducting investigations with our Customers in the field, working with people from across the business to determine the root cause of concerns, interpreting the Voice of the Customer to influence targets and strategy, or ensuring that our newest vehicles meet the expectations of our Customers.

26 days annual leave + bank holidays

Discretionary UEFA match tickets

Free on-site parking

Salary: £31,314, rising every 6 months, ending on £38,134

Sports and Social committee

Subsidised canteen

Training opportunities

Paid overtime at 1.5x hourly rate

Working hours: Mon-Thurs 8am-5pm, Fri 8am-1:20pm

  • Must have or are expected to gain at least a 2:1 (technical/data analysis degree preferred, but not essential).
  • Strong analytical skills and a data-driven thinker
  • A creative, forward thinker with excellent communication and team working skills
  • Strong time management and planning skills with the ability to adapt to a fast-paced organisation
  • Excellent working knowledge of MS Office applications
  • You must have permission to live and work in the UK without restriction at the time of hire
  • Language Skills: Fluent English speaker, other languages would be an advantage
  • Full clean driving license
  • Attention to detail, performing accurate & detailed work
  • Strong communication & interpersonal skills
  • Ability to integrate, interact & work within a team
  • Good time & workload management skills to achieve results
  • Self-motivation – able to work under pressure in a fast-paced environment
  • Comfortable working within deadlines and in a fast paced environment
  • Creative thinking / problem solving mind-set
  • Numerate with strong analytical skills
  • Excellent written and verbal communication skills and interpersonal skills
  • Great team player
  • Flexible approach to work with the ability to self-motivate
  • Excellent understanding of Microsoft Office software (esp. Excel & PowerPoint)
  • Ability to present data in a clear and structured manner

You will be joining a vibrant team, working together to improve the product and our Customers’ experiences of Nissan.  You could be working in any one of the varied functions within Quality and TCS, including:

  • Model Engineering – conducting technical investigations to understand concerns in the market, providing and validating countermeasures
  • Product Quality Management Office – validating the quality of new vehicles throughout their early development, to ensure launch at Nissan Quality levels
  • Field Quality Assurance – investigating and managing serious concerns, recall and service campaigns
  • Quality and Process Management – analysing information from the Customer to implement a quality strategy, set targets and drive improvement
  • Supplier Warranty – facilitating supplier analysis and improvement of warranty parts and recovering warranty costs
  • Customer Experience of Quality – analysing Customer data relating to their experience of Nissan and providing and driving improvement strategies

Once you have selected a vacancy that you are interested in, you will first need to apply online.  As part of this application, you will be asked to provide information on your education and career history.  You will also be required to submit a current CV for review.  It is important that you provide us with relevant and up-to-date information.