This position has been filled.

IS Continual Service Improvement Specialist

Job Ref: 54178

  • Salary: £37,113+Negotiable Dependent on exp + overtime + benefits
  • Location: Nissan Sunderland
  • Position: Full Time
  • Hours: FT
  • Date Listed:
  • Closing: 28th September 2017
Summary

Our mission at Nissan is to become the most desirable Asian car brand in Europe. Information Systems is a key strategic enabler in the realisation of this goal and is currently transforming both Systems and Technology to support this.
IS Service Delivery underpins Nissan Europe’s entire operational activities, responsible for Service Operation of hundreds of systems, including many critical, real time applications.
We’re looking for bright, innovative and dynamic individuals to become part of our team.

Main tasks & Responsibilities
  • Value optimisation: Maximise value of services for all customers through ownership of continuous service improvement.
  • Quality assurance: Ongoing management of IS product quality, quality of customer experience and 3rd party services capability.
  • Process improvements: Gather, prioritise, implement and measure any process improvements raised by Service Delivery stakeholders.
  • Transparent communication: Ensure improvement initiatives are clearly communicated to all stakeholders.
  • Relationship building: Develop constructive relationships to ensure Service Delivery is recognised as a trusted partner within Nissan Europe.
Background & Experience
  • 5 years’ experience working in a technology team
  • Experience of continuous service improvement within an outsourced services model
  • Excellent communication skills, fluent in English
  • Strong customer service ethic
  • Ability to engage with customers, suppliers and internal teams
  • Able to work under pressure without compromising on quality
  • A forward thinking outlook, able to spot opportunities
  • Educated to Degree level (desirable)
  • ITIL appreciation (desirable)
  • Experience of using Service Now or equivalent ITSM tool (desirable)