This position has been filled.

IS Service Transition Specialist

Job Ref: 53964

  • Salary: £37,113+Negotiable Dependent on exp + overtime + benefits
  • Location: Nissan Sunderland
  • Position: Full Time
  • Hours: FT
  • Date Listed:
  • Closing: 28th September 2017

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles.
Nissan Europe’s goal is to become the most desirable Asian car brand in the region. Systems and Technology has been identified as a core organizational capability and strategic enabler to achieve this goal.
IS Service Delivery underpins Nissan Europe’s entire operational activities, responsible for Service Operation of hundreds of systems, including many critical, real time applications.

Main Tasks & Responsibilities
  • Transition readiness: assess and ensure the readiness of all relevant stakeholders and appropriate quality of deliverable
  • Development validation: ensure upcoming developments are viable for Service Delivery
  • Transition criteria: own and evolve the processes & procedures that support transition
  • Relationship Building: develop constructive relationships to ensure Service Delivery is recognised as a trusted partner within Nissan Europe
Background & Experience
  • 5 years’ experience working in a technology team
  • Service Transition management experience
  • Excellent communication skills, fluent in English
  • Strong customer service ethic
  • Ability to engage with customers, suppliers and internal teams
  • Able to work under pressure without compromising on quality
  • A forward thinking outlook, able to spot opportunities
  • Educated to Degree Level (Desirable)
  • ITIL appreciation (Desirable)
  • Experience of using Service Now or equivalent ITSM tool (Desirable)