Free cookie consent management tool by TermsFeed Policy Generator
Job Ref:

Total Customer Satisfaction Graduate

In TCS, we represent the Voice of the Customer. This means that we gather information from our Customers and translate what they are saying into an Engineering Quality strategy for the business. We then work cross-functionally to ensure that our Customers experience Top Nissan Quality in all aspects of their Nissan product and experience.

Day-to-day tasks in TCS are varied; you could be identifying concerns and fixing parts, analysing survey data, using influence with our dealerships to enhance the Customer Experience, or ensuring that our products are designed in the best way possible to meet our Customer needs.

Starting at £33,904 per annum
39 hour per week
Nissan Cranfield
Date Listed
8 May 2024
22 May 2024
2 years


If you are an exceptional student, working towards or with a 2:1 degree and you want to kick start your career with an amazing global company, then read on! The People: We have Artists, Video Game heroes, Movie Buffs, Runners, Musicians, Tinkerers, Amateur Chefs and DIY enthusiasts! We are a diverse team, working together in the exciting world of the Automotive Industry. The Hiring Process: You find this job ad You read the ad You get excited about working with us You tell us you’re interested (apply!) We call you if we think we’re a good fit for you We ask each other questions and decide if we want to meet in person We invite you to an Assessment Centre (a fun day to meet and problem-solve together) You come and work with us Simple!

What you’ll need


Working towards or with a 2:1 degree in Engineering

What you’ll be doing

We’re not just looking for your average graduate – we’re looking for an Outstanding Engineer with great people skills.  We know you’re good at the academic stuff, so we’re more focused on finding people who will fit with our teams, challenge us and live the New Nissan Way mindsets in everything they do.

Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law.

Our offer to you:

  • Hybrid working
  • Competitive salary £33,904
  • An internationally diverse and inclusive working environment
  • Plenty of opportunities to develop and grow, with world-class training courses
  • Free Health and Well-being support
  • Access to cheap car lease scheme
  • Early finish Fridays
  • Lots of opportunities to develop and grow, with world-class training courses
  • Free Health and Well-being support
  • Access to cheap car lease scheme
  • Early finish Fridays

If you have any doubts about applying and you want to check with us first, please contact us for a chat (

Benefits at a glance...

Salary starts from £33,904 rising every 6 months
Company pension programme
Company share scheme
Car ownership scheme
Fitness centre
Paid overtime and time in lieu
Private healthcare
26 days’ annual leave plus bank holidays
Free on-site parking

Application process

Once you have decided which department you would like to apply for, you will need to complete a short online application form through clicking apply on the job page. You will need to upload a CV and will answer some questions confirming your suitability for the role. Your application should be concise but showcase your relevant skills and experience. Don’t forget to research us in more detail to enhance your online application
Assessment centre
If your initial application is successful, we will then invite you to an assessment centre either on-site at Nissan Cranfield or at a neighbouring venue. During the assessment there are various activities where we will be able to learn more about you and how you deal with different scenarios. Either on the day or a week later, you may be asked to deliver a short presentation and prepare for a competency based interview. Your interview will be with a select panel from our recruitment team. During the interview we will give you a chance to really showcase what you can do and understand your motivations for the job. At the end of the interview you will get the chance to ask us any questions that you may have too. We understand that this stage can be daunting but it is a great way for you to meet other candidates and Nissan Cranfield employees. We all know how you’re feeling but try to relax and enjoy yourself!
Sometimes you will be asked back for a 2nd interview, this will be dependent on department and is normally an informal interview to discuss your specific organisational fit. Throughout all of this stage, we want you to feel as relaxed as possible. We know that interviews can be nerve-wracking but just be yourself and try not to worry about getting anything wrong.
Job offer and medical
Well done, you’ve got the job! You will now receive a job offer from us. Once you have accepted you will receive a medical questionnaire to complete online and a contract will then be sent to you in the post, which you will need to sign and send back to us. Now the pressure is off, you’ve done it! Try relax and give yourself time to prepare for your new adventure
Email communication
We will keep you up-to-date with your application via email. Of course, we try to progress applications as quickly as we can but we have lots of graduates applying so don’t panic if you haven’t heard from us straight away!

Apply for this job…

Before you apply for this role, we just need to know that you are eligible to apply.  Please answer these questions before proceeding to application. 

Sorry, you don’t meet the necessary criteria to apply for this role at this time. Why not take a look at some of our other job openings?

Not ready to apply yet?

Sign up for updates and we can let you know about upcoming job opportunities.

Select Contract Type